Shipping policy
Shipping Destinations
We ship to addresses anywhere in the United States, including all 50 states and Washington, D.C. We do not ship to P.O. Boxes, APO, FPO, or DPO addresses due to carrier restrictions.
Shipping Costs
Orders totaling $69.99 and below: $5.00 flat rate
Orders totaling $70.00 and above: FREE
Delivery Time Promise
Processing (handling): 1-2 business days (Monday – Friday)
Delivery (transit): 3-5 business days after processing
Total estimated delivery time: 4-7 business days from order placement
Order Cut-off Time
Orders placed after 6:00 PM (CT) will be processed the next business day.
What Counts as a Business Day
Monday – Friday, excluding US federal holidays (New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
Carriers
We use USPS, UPS, and FedEx.
Order Tracking
You will receive a tracking number via email as soon as your order ships.
Need to Change or Cancel Your Order
See our Return & Refund Policy for detailed cancellation instructions.
Lost or Stolen Packages
If your package is lost in transit, we will immediately initiate a claim with the carrier. If the package has not arrived within 7 business days after the estimated delivery date, we will issue a replacement or full refund at no cost to you.
Delivered But Not Received
If your tracking shows "Delivered" but you have not received your package, please contact us within 3 business days. We will promptly initiate a carrier investigation.
If the package cannot be located within 5 business days of the investigation, we will, at your choice, issue a full refund or ship a replacement at no additional cost to you.
Out-of-Stock Policy
If an item is out of stock at the time of purchase, the "Add to Cart" button will be replaced by an "Out of Stock" label, and no orders can be placed until the item is restocked. We do not accept backorders.
If an item becomes unavailable after you have placed an order, we will notify you within 1 business day and offer you the option to:
- Cancel the order for a full refund, or
- Wait for restocking (estimated timeline provided), or
- Select an alternative product of equal value.
Refunds for canceled out-of-stock orders will be processed within 2 business days.
Holiday Shipping Notice
During major holidays and peak shopping seasons (including but not limited to Thanksgiving, Black Friday, Christmas, New Year's Day, Valentine's Day, and Mother's Day), processing and delivery times may be longer than standard. We recommend placing orders at least 10 business days before the desired delivery date for holiday gifts.
Extreme Weather Disclaimer
Extreme weather or natural disasters may cause shipping delays. We will notify affected customers and work to resolve the issue, but we do not waive our obligation to deliver or refund.
Contact Information
Email: info@aptlyworn.com
Phone: +1 (205) 240-2971
Address: 1308 Plum Tree Trail, Hoover, AL 35226, United States
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)