FAQ
Orders and Payments
Q: When is my payment charged?
A: Your credit card is charged at the time you place your order.
Q: How do I cancel or change my order?
A: If ordered during business hours (Mon-Fri, 9AM-5PM CT), cancel within 2 hours. If ordered after hours, cancel by 10AM CT next business day as long as not processed. Email info@aptlyworn.com. After processing, use our 30-day return policy.
Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, Discover, and Diners Club.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted with SSL and processed through PCI-DSS compliant gateways (Shopify Payments, Stripe). We never store your full card details.
Shipping and Delivery
Q: How much is shipping?
A: Free shipping on orders totaling $70.00 and above. Flat rate $5 for orders totaling $69.99 and below.
Q: How long does delivery take?
A: Processing takes 1-2 business days. Delivery takes 3-5 business days after processing. Total: 4-7 business days.
Q: Where do you ship?
A: We ship to all 50 United States and Washington, D.C. We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.
Q: What if my package is lost?
A: If not arrived within 7 business days after estimated delivery, we will replace or refund.
Q: Tracking shows "Delivered" but I did not get it?
A: Contact us within 3 business days. We will investigate and within 5 days offer a refund or replacement.
Q: Do you offer holiday shipping?
A: During peak seasons (Thanksgiving, Christmas, etc.), delivery may take longer. Please order at least 10 business days before desired delivery date.
Returns and Refunds
Q: How long do I have to return an item?
A: 30 calendar days from delivery.
Q: Can I return worn or washed items?
A: No. Items must be unworn, unwashed, with tags attached.
Q: Can I return underwear or swimwear?
A: For hygiene reasons, opened or unsealed underwear, swimwear, and socks are non-returnable unless defective. Unopened items in original factory-sealed packaging are returnable.
Q: Who pays for return shipping?
A: For quality issues (defective or wrong item): We pay. For change of mind: You pay the actual return shipping cost (estimate provided before you ship). You may also use your own carrier.
Q: How long until I get my refund?
A: We process refunds within 2 business days of return delivery. Your bank may take 5-10 business days to post.
Q: Are sale items returnable?
A: Yes, unless clearly marked "Final Sale - Non-Returnable".
Customer Support
Q: How quickly do you respond to emails?
A: We respond within 1 business day (Mon-Fri, 9AM-5PM CT). Inquiries received after hours are answered the next business day.
Contact Information
Email: info@aptlyworn.com
Phone: +1 (205) 240-2971
Address: 1308 Plum Tree Trail, Hoover, AL 35226, United States
Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)